Terms an Condition - Privacy Policy
Last updated: December 20, 2025
1. General Information & Legal Status
Welcome to expoHOST. We are a community-driven project focused on providing high-quality hosting solutions. It is important for our users to understand our operational structure:
Legal Disclaimer: expoHOST is not a registered economic operator (company) in Europe. We operate as a facilitation platform. The costs for the services presented on our website are transferred directly to our infrastructure providers.
Our team members are professionals active in various companies across Europe and Canada. Therefore, the funds collected are used specifically to maintain and pay for the servers purchased from our data center partners.
2. Infrastructure Partners
Your data is hosted on professional hardware located in Tier-III and Tier-IV data centers. By using expoHOST, you acknowledge that your information and services are managed through:
- OVHcloud: Infrastructure for web and radio services. - OVH Cloud
- Hetzner Online GmbH: Dedicated servers and storage solutions.
- AMs5 Digital Reality Servers and storage solutions - Amsterdam - digitalreality.com
Data center security and GDPR compliance are guaranteed by these providers at the hardware level.
3. Data Collection
We collect minimal information necessary to facilitate your access to our servers:
- Personal Identifiers: Name and email address used for account management.
- Technical Logs: IP addresses and browser information for security and anti-fraud purposes.
- Service Usage: Information regarding the specific resources (disk space, bandwidth) you utilize.
4. Financial Transparency
Because we operate as a facilitator, we do not retain profits in the traditional sense. All service fees are allocated to:
- Monthly server lease payments to OVH and Hetzner.
- Software licensing (cPanel, AzuraCast, WHMCS).
- Maintenance of the facilitation platform.
5. Data Retention & Deletion
We keep your data as long as your service is active. If you choose to discontinue your service, your personal data and hosted files will be permanently deleted from our system and our partners' hardware within 30 days of the service expiration.
6. Payments and Refunds
- Payment Methods: Payments are processed securely via PayPal or Stripe through the expoHOST.eu interface. Direct payments to our designated provider accounts are also accepted.
- No Refund Policy for Digital Services: All services offered by expoHOST.eu, including but not limited to AzuraCast streaming hosting, VPS, and dedicated servers, are digital, intangible products. Once a service is provisioned (whether automatically or manually delivered within our standard setup window), all payments are strictly non-refundable.
- Software Interface and Compatibility: We do not offer refunds or cancellations based on customer preferences regarding the software control panels (e.g., AzuraCast, WHM/cPanel), server operating systems, or general software layouts. It is the customer's responsibility to review software documentation before purchasing.
- Unauthorized Disputes: In accordance with this policy, opening a dispute or chargeback via PayPal, Stripe, or any bank card issuer for a service that has already been delivered will result in the immediate suspension and termination of all active services and the permanent closure of the customer's account.
7. Contact & Support
For any privacy-related concerns or data requests, please contact our international team at:
Email: office@expohost.eu
Streaming Services
a.) Activation of Streaming Services
Service Provisioning Window: Shared streaming services are provisioned manually. During our standard activation window (between 17:00 and 22:00), accounts are activated quickly, within a maximum of 2 hours from payment confirmation. For orders placed outside this window (during the day), activation can take between 4 and 8 hours. VPS streaming services are configured within 12 hours of confirmation.
- Infrastructure: expoMedia monitors streaming services operated by our provider in Germany on cutting-edge hardware.
- AzuraCast: We offer unlimited access to the control panel but do not allow exceeding the limits set by the configured packages.
- Backups: No backup is made for internal storage in AzuraCast. Server-level backups (two monthly) are configured but data integrity is not guaranteed.
- Uptime: A 99.9% uptime is guaranteed by our provider.
b.) Bandwidth & Usage
Exceeding the 128 Kbps bandwidth limit will result in account suspension without prior notice. You may create multiple Mount Points without exceeding this total bandwidth limit.
c.) Software Updates
Updates for shared streaming services are announced automatically. On private servers, AzuraCast updates are performed only upon email request. The client is responsible for external music database backups.
Support and Assistance
We provide technical assistance in English for all our services. Response times may vary based on the issue type:
- Online Chat & Email: office@expohost.eu
- Standard Email Response: Up to 8 hours.
- Data Center Engineer Support (Germany): 12 – 15 hours.
- Data Center Engineer Support (Amsterdam): 8 – 12 hours.
- Romania Support: 2 – 4 hours. We provide limited support in Romanian.